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The Strategic Need to Market the PPAC

The concept of public relations and marketing of the PPAC may be unfamiliar to the anesthesiologist.


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Figure 25-23 The anesthesia preoperative evaluation clinic is a constructive partnership working toward the achievement of common goals. The sharing of resources and budgetary costs is apportioned.


TABLE 25-23 -- Outline of a business plan for a preoperative and preprocedure assessment clinic (PPAC)
The business plan for a PPAC provides or describes the following items:
I. An Executive Summary
A one-paragraph summary of the PPAC program
II. Description of the PPAC
The objective or mission of the PPAC (see Fig. 25-20 )
The names of the proposed PPAC medical director, department chair
The location within the hospital designated for the PPAC (define an area, even if currently occupied)
The development stage (is there an existing preoperative program?)
The services of the PPAC (see operational goals, Table 25-23 )
Anesthesiology specialty information (i.e., anesthesiologists are the experts in operating room medicine and preoperative evaluation)
III. Analysis of General Factors Affecting Viability of the PPAC
Volume and medical condition of preoperative patients (present a graph for past years)
Anticipated growth trends
Vulnerability to economic factors (e.g., fee-for-service is decreasing, managed care is increasing, hospitals need to decrease costs)
Technological factors (e.g., anesthesia and surgical procedures are becoming increasingly more complex)
Regulatory issues (the PPAC conforms to all local, state, and federal policies)
Financial considerations
IV. Definition of Target Markets
All outpatient and same-day admissions (i.e., increased smooth flow of the healthy patient through the health care system and educational processes, often starting in the surgical office)
The medically complex patient undergoing anesthesia and surgery
V. Discussion of Factors Relating to Competition
The competitive position of the PPAC (the anesthesiologist is the operating room and preoperative medicine expert)
Barriers to entry (primary care physicians/consultants believe they have sufficient specialty knowledge to clear patients for anesthesia and surgery)
Future competition
VI. Description of Effective Marketing Strategies
Increased visibility, which increases viability of the PPAC
Use of hospital/health system news media to explain who anesthesiologists are and what they do
Formation of strategic partnerships with the departments of nursing, surgery, and gynecology, and with the hospital/health system administration
Informal assurance that cases will be facilitated by anesthesia if seen in the PPAC
Presentations at surgical, medical, gynecologic, pediatric, and administrative grand rounds and conferences
VII. Description of Operational Aspects of the PPAC
Facilities (e.g., examination rooms, phlebotomy/ECG room)
Equipment and supplies
Variable labor requirements (e.g., nurse practitioner, anesthesiologist)
Daily anticipated operations and flow
Quality assurance and utilization review (see Table 25-24 )
Management information systems
VIII. Description of Management and Organization of the PPAC
The clinical and administrative director
Inclusion of the department of nursing and of the hospital administration
Organization management (presented in a flow chart)
IX. Description of the Developmental Goals of the PPAC
Short-term goals (changes in clinical practice)
Long-term goals (e.g., renovation of facilities)
A time line (demonstrates a developmental plan)
The growth strategy (projection of 6-month, 1-year, and 5-year goals)
Evaluation of risk (as long as patients have surgical needs, risk is minimal)
X. Discussion of Financial Matters
Income statement (consider a facility fee, anesthesia medical consultation charge, projected hospital/health system cost savings, and market share enrichment)
Variable expenditures (i.e., PPAC personnel and resources: 90% of expenditures, facility housekeeping and supplies)
Balance sheet


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Increased visibility of the anesthesiologist in a PPAC increases awareness of the clinical expertise of the anesthesiologist and his or her role in developing clinical pathways, preoperative outcome enhancing therapies such as β-adrenergic blocking agents, statins, and aspirin, and pain therapy that decrease the patient's length of stay. For example, at one of the author's institutions, preoperative evaluation and postoperative pain therapy groups are linked (i.e., provided by the same team of physicians, a subgroup of a department) in order to facilitate patient education and rapid discharge. The result has been superior satisfaction on the part of patients and other health care providers.

Hospital/health system publications, presentations at medical, surgical, and gynecologic grand rounds (and administrative grand rounds, if such exist at your institution), and personal communication with physicians increase the awareness of surgeons, hospitals, and health systems regarding the direct influence of the PPAC and anesthesiologist on cost-effective preoperative patient management. Many hospitals have an office of planning and development or a media center that can participate in marketing and educational strategies to promote the PPAC and its policies and educational programs.

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